Last updated: September 2026
DHEE Hospitals – Department of Cardiology (“DHEE Hospitals”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through this website, how we use and protect it, and the choices you have. By using this website or submitting a form, you agree to the practices described here.
1. Information We Collect
We collect only the information needed to respond to you and run this website. This may include:
- Information you give us: your name, phone number, email address, preferred appointment date, the health concern or message you write in our appointment and contact forms, and anything else you choose to share when you call, email or message us.
- Health-related information: details about your symptoms or medical concerns that you include in a form. This is sensitive information and we treat it with extra care.
- Technical information: your IP address, browser type, device, pages visited, and time spent on the site, collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- call, message or email you to confirm and manage your appointment request;
- respond to your questions and requests;
- share information about our services, health check packages or follow-up care that you have asked about;
- improve our website, services and patient experience;
- keep the website secure and prevent misuse; and
- meet our legal and regulatory obligations.
We do not sell your personal information to anyone.
3. Consent
We collect and use your personal information based on your consent, which you give when you submit a form or contact us. You can withdraw your consent at any time by contacting us using the details below. Withdrawing consent will not affect anything we did before you withdrew it, and we may not be able to continue a request that needs your information.
4. Sharing of Information
We keep your information confidential. We may share it only with:
- our doctors, nurses and administrative staff who need it to help you;
- service providers who support us, such as website hosting, email delivery, appointment communication and analytics, who may use it only to provide services to us; and
- government authorities, courts or regulators, where the law requires or where it is needed to protect health, safety or legal rights.
5. Cookies and Analytics
This website uses cookies and similar technologies to make the site work properly and to understand how visitors use it, for example which pages are most visited. You can control or delete cookies through your browser settings. If you block cookies, some parts of the website may not work as intended.
6. Data Security
We take reasonable steps to protect your information from unauthorised access, loss, misuse or disclosure, in line with applicable Indian law. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive medical documents through the website forms. Our team will tell you how to share them safely when we contact you.
7. How Long We Keep Your Information
We keep your information only for as long as it is needed for the purposes described in this policy, or as required by law. After that, we delete it or make it anonymous.
8. Your Rights
Subject to applicable law, you may ask us to:
- tell you what personal information we hold about you;
- correct or update information that is inaccurate or incomplete;
- delete your information, where we no longer need it or the law allows; and
- withdraw your consent, or stop us from contacting you.
To make a request, please contact us using the details in section 12. We may need to verify your identity before acting on it.
9. Children’s Privacy
This website is intended for use by adults. If you are booking an appointment for a child under 18, please do so as the parent or legal guardian. We do not knowingly collect information from children without a parent or guardian’s consent.
10. Third-Party Links
This website may link to other websites and services, such as our social media pages, maps and WhatsApp. We do not control these sites and are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing information with them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Please review it occasionally. By continuing to use the website after changes are posted, you accept the updated policy.
12. Contact Us and Grievances
If you have any questions about this Privacy Policy, want to exercise your rights, or have a complaint about how your information is handled, please contact us:
DHEE Hospitals – Department of Cardiology
No 744/784 BOOCHS Layout, Narayan Nagar,
Near Doddakallasandra Metro Station,
Kanakapura Road, Bangalore – 560062
Phone: +91 99005 50134
Email: info@dheehospitals.com
Please see our Terms & Conditions for the rules that apply to your use of this website.